FAQ - frequently asked questions

If you cannot find what you are looking for here, you are of course welcome to send us your unanswered questions directly.
Simply use our contact form.

Table of contents

1. I have a question about my order, what is the best way to contact Zentauron?
2. How do I convert a guest account into a normal customer account?
3. How can I return some or all of the items in my order?
4. How can I return some or all of the items in my guest order?
5. How long do I have to wait for products that are out of stock?
6. Can I have my order sent by field post?
7. How can I apply for the government discount?
8. How can I register as a dealer with Zentauron?
9. How are MOLLE / PALS pouches attached?

1. i have a question about my order, what is the best way to contact Zentauron ?

To get an answer as quickly as possible, please proceed as follows: Log in to the online store and then use our contact form. You can also select an order number there so that it is immediately clear which order is the subject of the inquiry.

Alternatively, you can also click on one of your orders under "Order history and details" in your customer area and write a message at the bottom.

2. how do I convert a guest account into a normal customer account?

Open the order tracking page for guests. At the bottom of the page there is a button to convert your guest account into a normal customer account.

3. how can I return some or all of the items in my order?

To do this, please go to the "Order history and details" page in your customer area. Then click on your order and follow the instructions under the heading "Returning goods".
ATTENTION: The heading "Return of goods" is only visible there during the recall period, after that it is no longer displayed. After your return request has been confirmed or rejected by us, you will receive a notification by e-mail and, if your request is confirmed, you can print out the return slip.

4. how can I return individual items or all items in my order if I have placed an order as a guest?

If you have placed your order as a guest, unfortunately for technical reasons you do not have the same simple option as with a normal customer account. In principle, you have two options:

1. At the very bottom of the order tracking page for guests, you convert your guest account into a normal customer account by setting a password. You then have access to the return of goods as described above on this page.
2. You contact us via our contact form, stating your order number, and all further steps will be clarified with you by customer service.

5. how long do I have to wait for products that are not in stock?

Products that we do not currently have in stock can be produced by us once we have received your payment. How long this will take is shown on the product page near the "Add to cart" button. Example: Will be produced for you - delivery time: 10-14 working days*.

In exceptional cases, there may be further delays, e.g. due to our suppliers.

For various reasons, we only produce products in certain colors after they have been ordered. These will therefore never be shown as "in stock" in the online store.

Please also note that if you pay by bank transfer, we can only start production once the amount has been credited to our account.

6. can I have my order sent by field post?

Yes, when ordering by field post, the normal process in the online store is used.

During the ordering process you have the option of entering a delivery address. Here you must select "Field post" as the address type.

The Bundeswehr explains here what information must be included in the delivery address. The form in our online store makes it very easy for you, simply fill in the fields according to the labels.

Your order will then be automatically exempt from VAT, which you can check again before you complete the order.

7. how can I apply for the government discount?

You can find detailed instructions here.

8. how can I register as a dealer with Zentauron?

Simply visit our online store for dealers and follow the instructions there. We look forward to welcoming you as a new dealer.

9. how are MOLLE / PALS pouches attached?

The answer to this question can be found in our step-by-step guide to attaching MOLLE equipment.